Older USB 1.1/2.0 biometric devices sometimes fail when plugged into modern USB 3.0 (blue) or USB-C ports due to power management mismatches.
Because APC no longer hosts these driver files on their main website, your search will often lead you to AuthenTec AES series drivers (such as the AES1610 or AES2500) or Softex OmniPass utility suites. Where to Download the APC Fingerprint Sensor Driver apc fingerprint sensor driver download