Web GUI anomalies can mimic a locked account.
The system utilizes standard default credentials out of the box (such as admin or service ). If these were never changed, or if they were modified and forgotten, standard login pathways will fail. Method 1: The Standard Timeout Reset ibm ts3310 admin account locked
If all local administrative credentials fail and you cannot log into the Op Panel, you must utilize the IBM Service credentials. Web GUI anomalies can mimic a locked account